Warranty claim and RMA management for wholesale distributors

Resolve warranty inquiries with the right records

A warranty request often starts with a product serial number and a customer asking when it was sold. Connect serial lookup with invoice and customer records so staff can review the relevant transaction before deciding the next step.

Coordinate returns and replacements

Keep the return or replacement process connected to the original sale and product history. Staff can follow an inquiry through verification, return handling and replacement so the team has the context it needs when speaking with the customer.

• Verify a product against its serial record
• Find related invoice and customer information
• Track return and replacement handling as part of the service workflow

Designed around real distributor service desks

High-volume wholesalers need quick answers without searching multiple systems. In a demo, Dotcode can walk through a warranty or RMA example from the customer inquiry to verification and resolution.